Rooms 1900 Health & Wellbeing Centre 45, Thornhill St Calverley Pudsey LS28 5PR
07720 448771
theremedybox@gmail.com
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Privacy Policy

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Privacy Policy

Last updated: 30th December 2025
Welcome to The Remedy Box (https:/www.theremedybox.co.uk)

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including online homeopathy, healing, meditation and spiritual life coaching consultations, free resources as well as some educational courses.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the practices described in this policy.

General Information We Collect

We may collect the following types of personal data:

  • Identification Information: First Name, Last Name
  • Contact Details: Email Address, Phone Number, Postal Address
  • Account Information: Login credentials, profile preferences
  • Payment Information: Credit card details, Stripe details (processed securely via Acuity Payments — we do not store full payment information)
  • Usage Information: IP address, browser type, device information, pages visited, time spent
  • Marketing Preferences: Newsletter subscription details

    • Note: Payment information is handled securely by trusted third-party processors and is not stored on our servers.

Health and Medical Information We Collect

While providing homeopathy, healing, meditation and spiritual Life Coaching consultations, we may collect certain health-related or medical information that you voluntarily provide. This may include details about your medical history, symptoms, medications, allergies, and other relevant personal health data. Such information may be provided:

  • During the consultation process (either online or offline)
  • Through email or other communications
  • Via secure forms on our website

This type of information is considered “special category data” under data protection laws such as the UK GDPR. We collect and process this data only with your explicit consent, and solely for the purpose of delivering personalised health-related advice and services.

We take the protection of your sensitive information seriously and will only use it:

  • To conduct your consultation and provide follow-up care or recommendations
  • To comply with applicable legal or professional obligations (if any)
  • With your express permission, to share with other relevant health professionals (only if needed)

Your health information is:

  • Stored securely (e.g., encrypted communications, protected files)
  • Not shared with third parties without your consent, unless legally required
  • Retained only for as long as necessary to fulfil the purpose of your consultation or as required by applicable laws

You have the right to:

  • Withdraw your consent to our processing of your health data at any time
  • Request access, correction, or deletion of any health-related information we hold about you

If you have concerns about how we handle sensitive data, you can contact us at theremedybox.co.uk.

How We Collect Information

  • When you register for an account
  • When you book a service and make a payment
  • When you subscribe to our newsletter
  • When you fill out forms or update your profile
  • Through cookies and similar tracking technologies (see Section 10)

How We Use Your Information

We use your information to:

  • Provide and manage your consultation sessions
  • Manage your account
  • Process payments for bookings
  • Communicate with you, including sending booking confirmations and updates
  • Send newsletters, promotional offers, and relevant communications (if subscribed)
  • Improve and personalise your experience on our website
  • Comply with legal obligations

Legal Basis for Processing (Under GDPR)

We process your personal data based on:

  • Your Consent (e.g., when subscribing to newsletters)
  • Contractual Necessity (e.g., to book and manage your consultations)
  • Legitimate Interests (e.g., site improvements, marketing to existing customers)
  • Legal Compliance (e.g., recordkeeping obligations)

Sharing Your Information

We may share your information with:

  • Payment processors (Acuity Payments, Stripe)
  • Email service providers (for newsletters)
  • Technical service providers (for website hosting and security)
  • Regulatory or legal authorities, if required by law
  • We never sell, rent, or trade your personal information to third parties for marketing purposes.

International Data Transfers

Since we serve users worldwide, your information may be transferred to and processed outside the United Kingdom. We ensure all such transfers are compliant with applicable data protection laws.

Data Retention

We retain your personal data:

  • As long as your account is active
  • As necessary to fulfill bookings
  • As required for legal, tax, and accounting purposes
  • You can request deletion of your account or data at any time by contacting us (see Section 11).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand where visitors are coming from.

Cookies we may use include:

  • Essential Cookies: Necessary for basic site functionality (e.g., keeping you logged in).
  • Analytics Cookies: e.g., Google Analytics) To understand user behaviour and improve our website.
  • Marketing Cookies: To deliver personalized advertisements (if applicable).
  • You can control or delete cookies via your browser settings.
  • If you choose to disable cookies, some features of the website may not function properly.
  • Google Analytics: If enabled, Google Analytics may collect information such as your IP address, device information, and browsing activity. Google may process this data on servers outside the UK/EU. For more information, see Google’s Privacy Policy.

Your Rights

You have rights under data protection laws including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data ("right to be forgotten")
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent (for marketing emails)

To exercise any of these rights, please contact us at theremedybox@gmail.com

Data Security

We implement appropriate technical and organizational measures to protect your information.

Our website uses SSL encryption to secure data transmissions.

However, no internet transmission is 100% secure; we encourage you to protect your login information.

Links to Other Websites

Our website may contain links to third-party websites (e.g., partners, payment processors, or external resources).

Please note that we are not responsible for the privacy practices or content of these external sites.

We encourage you to read the privacy policies of any third-party websites you visit from our website.

Third-Party Service Providers

We use the following third-party services to enhance your experience:

  • Payment Processors: Payment Processors: Acuity Payments, Stripe (for payments)
  • Email Service Providers: Email Service Providers: Mailer Lite Email Marketing (for sending newsletters)

These third-party providers have their own privacy policies, which govern how they handle your data.

We encourage you to review their policies, as we are not responsible for their practices.

Contact Us

If you have any questions about these Terms, please contact us at:

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