Rooms 1900 Health & Well-being Centre 45, Thornhill St Calverley Pudsey LS28 5PR
07720 448771
theremedybox@gmail.com

Privacy Policy

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Privacy Policy

Last updated: 20th August 2026

Welcome to The Remedy Box, available at www.theremedybox.co.uk.

The Remedy Box is the trading name of Cathy Presto. For the purposes of UK data protection law, Cathy Presto trading as The Remedy Box is the data controller responsible for your personal information.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services, including online and in-person homeopathy, healing, meditation, spiritual life coaching and other complementary therapy consultations, free resources and educational activities.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

General Information We Collect

We may collect the following types of personal data:

  • Identification information, including first name and last name
  • Contact details, including email address, phone number and postal address where provided
  • Booking information, including appointment type, appointment date and session preferences
  • Payment information, processed securely through third-party payment providers. We do not store full payment card details on our website
  • Website usage information, which may include IP address, browser type, device information, pages visited and information about website use
  • Marketing preferences, including newsletter subscription and unsubscribe information
  • Resource download information, including the resource requested, your name, email address, date of request and consent preferences

Payment information is handled securely by trusted third-party payment processors and is not stored in full on our website.

Health and Sensitive Information We Collect

When providing homeopathy, healing, meditation, spiritual life coaching and other complementary therapy consultations, we may collect health-related or other sensitive information that you voluntarily provide.

This may include information about your health history, symptoms, medications, allergies, emotional wellbeing, personal circumstances and other information relevant to the support you are seeking.

This information may be provided during consultations, through booking or consultation forms, by email or through other direct communication with The Remedy Box.

Health-related information is treated as special category data under UK data protection law. We collect and use this information only where we have an appropriate lawful basis and an appropriate condition for processing special category data, which may include your explicit consent where applicable.

It is used only where necessary to provide personalised support, manage your consultations, maintain appropriate records and meet applicable legal or professional responsibilities.

We do not ordinarily share health-related information with third parties without your consent unless there is a legal, regulatory, professional or safeguarding reason requiring or permitting us to do so.

How We Collect Information

We may collect information:

  • When you book a consultation or service
  • When you complete a consultation or booking form
  • When you make a payment
  • When you subscribe to the newsletter
  • When you request a free resource or download
  • When you complete a contact form
  • When you contact us by email, phone or another communication method
  • Through cookies and similar technologies used on the website

How We Use Your Information

We may use your information to:

  • Provide and manage consultation sessions and services
  • Manage bookings, confirmations and appointment updates
  • Process payments
  • Respond to enquiries and contact requests
  • Send requested free resources or downloads
  • Send newsletters or updates where you have chosen to receive them
  • Maintain and improve the website
  • Protect the security and functioning of the website
  • Maintain appropriate consultation and business records
  • Comply with legal, tax, accounting, regulatory and professional obligations

Legal Basis for Processing

Depending on the circumstances, we may process personal information using one or more of the following lawful bases:

  • Consent, for example where you choose to receive marketing communications
  • Contractual necessity, for example where information is needed to arrange, manage and deliver a consultation or service
  • Legitimate interests, for example to respond to enquiries, maintain website and business security and administer our services, where those interests are not overridden by your rights
  • Legal obligation, where information must be processed or retained to comply with applicable law

Where we process special category information such as health data, we also rely on an appropriate condition permitted under UK data protection law, which may include explicit consent where applicable.

Free Resources and Downloads

When you request a free resource from The Remedy Box, we may collect your name, email address, the resource requested, the date of request and your consent preferences.

This information is used to provide the resource and respond to your request.

If you separately choose to subscribe to further updates, we may also send occasional emails about resources, reflections, books, sessions, events and updates from Cathy Presto and The Remedy Box.

You can unsubscribe from marketing communications at any time.

We do not add you to marketing emails unless you have actively chosen to receive them.

Booking Appointments

Appointments may be booked through Acuity Scheduling, a Squarespace service.

When you use the booking calendar on this website, Acuity/Squarespace may process information required to arrange and administer your appointment, such as your name, contact details, selected appointment type, chosen time and information you choose to provide through booking or consultation forms.

Acuity/Squarespace may use cookies or similar technologies necessary to display and operate the booking system, maintain security and complete the booking process.

Where non-essential cookies or trackers are used, these are subject to the website's cookie consent arrangements.

You may also contact Cathy directly by phone or email to arrange an appointment if you prefer not to use the online booking calendar.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate the website, administer the business and provide services.

These may include:

  • Acuity Scheduling/Squarespace for appointment booking and related services
  • Payment processors such as Stripe and Square and other payment services used by The Remedy Box
  • Email service providers used for newsletters and resource delivery
  • Cookiebot for cookie consent management
  • Website hosting, technical, security and analytics providers where applicable
  • Professional advisers or legal, regulatory and public authorities where required or permitted by law

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

International Data Transfers

Some service providers used by The Remedy Box may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are used where required under applicable UK data protection law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing bookings, maintaining appropriate consultation records, meeting legal or accounting obligations and resolving disputes.

Different categories of information may therefore be retained for different periods.

You may request deletion of your personal information, although some information may need to be retained where required or permitted for legal, regulatory, professional, tax, accounting or safeguarding reasons.

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality and, where applicable, understand website use and manage third-party services.

We use Cookiebot to manage cookie consent. Non-essential cookies and trackers are only used where the required consent has been provided.

For full details of the cookies and trackers currently detected on this website, including their purpose, provider and duration, please see our separate Cookie Policy, which contains the automatically updated Cookiebot Cookie Declaration.

You can change or withdraw your cookie choices through the website's cookie consent settings.

Your Rights

Under UK data protection law, depending on the circumstances, you may have rights including:

  • The right to access your personal data
  • The right to have inaccurate or incomplete personal data corrected
  • The right to request deletion of your personal data in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us at theremedybox@gmail.com.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

Data Security

We use appropriate technical and organisational measures designed to protect personal information.

Our website uses SSL encryption to support the secure transmission of information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure, so please take appropriate care when sharing sensitive information online.

Links to Other Websites

Our website may contain links to third-party websites, including booking systems, payment processors, external resources, book retailers and other services.

We are not responsible for the privacy practices or content of third-party websites.

Please review the privacy information provided by those third parties before providing personal information to them.

Third-Party Service Providers

Services used in connection with The Remedy Box may include:

  • Acuity Scheduling/Squarespace for appointment booking
  • Stripe and other payment providers for payment processing
  • Email marketing or newsletter providers for mailing-list management
  • Cookiebot for cookie consent management
  • Website hosting, security and analytics providers where applicable

These providers process information in accordance with their own privacy terms and, where applicable, their arrangements with The Remedy Box.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, service providers or legal requirements.

The date at the top of this page will show when the policy was last updated.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

The Remedy Box
Cathy Presto
Email: theremedybox@gmail.com
Phone: 07720 448771
Website: www.theremedybox.co.uk/contact.html

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