Rooms 1900 Health & Well-being Centre 45, Thornhill St Calverley Pudsey LS28 5PR
07720 448771
theremedybox@gmail.com

Privacy Policy

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Privacy Policy

Last updated: 30th December 2025
Welcome to The Remedy Box, available at https://www.theremedybox.co.uk/.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services, including online and in-person Homeopathy, healing, meditation and spiritual life coaching consultations, free resources and educational courses.

We comply with the UK General Data Protection Regulation, the Data Protection Act 2018 and applicable privacy and electronic communications rules.

General Information We Collect

We may collect the following types of personal data:

  • Identification information, including first name and last name
  • Contact details, including email address, phone number and postal address where provided
  • Booking information, including appointment type, appointment date and session preferences
  • Payment information, processed securely through third-party providers such as Acuity Payments or Stripe. We do not store full payment card details on our website
  • Website usage information, including IP address, browser type, device information, pages visited and time spent on the website
  • Marketing preferences, including newsletter subscription and unsubscribe details
  • Resource download information, including the resource requested, your name, email address, date of request and consent preferences

Payment information is handled securely by trusted third-party payment processors and is not stored in full on our website.

Health and Sensitive Information We Collect

When providing Homeopathy, healing, meditation and spiritual life coaching consultations, we may collect certain health-related or sensitive information that you voluntarily provide. This may include details about your health history, symptoms, medications, allergies, emotional Well-being, personal circumstances and other information relevant to the support you are seeking.

This information may be provided during consultations, through booking forms, by email or through other direct communication with The Remedy Box.

Health-related information is treated as special category data under UK data protection law. We collect and use this information only where we have an appropriate lawful basis and, where required, your explicit consent. It is used only to provide personalised support, manage your care, keep appropriate records and comply with applicable legal or professional responsibilities.

We take the protection of sensitive information seriously and do not share health-related information with third parties without your consent unless we are legally required to do so or there is a serious safeguarding or legal reason.

How We Collect Information

  • When you book a consultation or service
  • When you make a payment
  • When you subscribe to the newsletter
  • When you request a free resource or download
  • When you complete a contact form
  • When you contact us by email, phone or another communication method
  • Through cookies and similar technologies, where these are active on the website

How We Use Your Information

We use your information to:

  • Provide and manage consultation sessions
  • Manage bookings, confirmations and appointment updates
  • Process payments for bookings and services
  • Respond to enquiries and contact requests
  • Send requested free resources or downloads
  • Send newsletters or updates where you have chosen to receive them
  • Improve and maintain the website
  • Protect the security and functioning of the website
  • Comply with legal, tax, accounting and professional obligations

Legal Basis for Processing

We process personal information using one or more of the following lawful bases:

  • Consent, for example where you subscribe to marketing emails or provide explicit consent for the processing of health-related information
  • Contractual necessity, for example to book, manage and deliver consultations or services
  • Legitimate interests, for example to respond to enquiries, maintain website security and improve services
  • Legal obligation, for example where records must be retained for tax, accounting or legal reasons

Free Resources and Downloads

When you request a free resource from The Remedy Box, we may collect your name, email address, the resource requested, the date of request and your consent preferences. This information is used to send you the requested resource and respond to your request.

If you choose to subscribe to further updates, we may also send occasional emails about resources, reflections, books, sessions and updates from Cathy Presto and The Remedy Box. You can unsubscribe at any time.

We do not add you to marketing emails unless you have actively chosen to receive them.

Booking Appointments

Appointments may be booked through Acuity Scheduling, a Squarespace service. When you use the booking calendar on this website, Acuity may process information needed to arrange your appointment, such as your name, contact details, selected appointment type, chosen time and any information you choose to provide in the booking form.

Acuity or Squarespace may use cookies or similar technologies that are necessary to display and operate the booking calendar, process appointment selections, maintain session security and complete the booking process. Where any non-essential cookies are used, these are managed through the website’s cookie consent settings.

You can also arrange an appointment by contacting Cathy directly by phone or email if you prefer not to use the online booking calendar.

Sharing Your Information

We may share information with trusted service providers where necessary to operate the website and provide services. These may include:

  • Acuity Scheduling and Squarespace, for appointment bookings
  • Payment processors such as Stripe or Acuity Payments
  • Email service providers for newsletters and resource delivery
  • Website hosting, technical and security providers
  • Legal, regulatory or professional authorities where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

International Data Transfers

Some of the service providers used by The Remedy Box may process data outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place in line with applicable data protection law.

Data Retention

We retain personal information only for as long as necessary for the purpose it was collected, including to provide services, manage bookings, keep consultation records, meet legal or accounting obligations and resolve disputes.

You may request deletion of personal information by contacting us, although some information may need to be retained where required for legal, professional, tax, accounting or safeguarding reasons.

Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality, improve the website, understand website use and, where applicable, manage embedded third-party services. Cookie choices are managed through the website’s cookie consent system.

Cookies may include:

  • Essential cookies: necessary for basic website functionality and security
  • Preference cookies: used to remember choices or support functional services
  • Analytics cookies: used to understand website traffic and improve the website, where enabled
  • Marketing cookies: used for embedded content, advertising or third-party tracking, where enabled

Non-essential cookies should only be used where you have given the required consent. You can also manage or delete cookies through your browser settings.

Your Rights

You have rights under data protection law, including:

  • Access to your personal data
  • Correction of inaccurate personal data
  • Deletion of your personal data in certain circumstances
  • Restriction of processing in certain circumstances
  • Objection to processing in certain circumstances
  • Data portability in certain circumstances
  • Withdrawal of consent where processing is based on consent

To exercise any of these rights, please contact us at theremedybox@gmail.com.

Data Security

We use appropriate technical and organisational measures to protect personal information. Our website uses SSL encryption to support secure transmission of information.

No internet transmission or storage system can be guaranteed as completely secure. Please take care when sharing sensitive information online.

Links to Other Websites

Our website may contain links to third-party websites, including booking systems, payment processors, external resources, book retailers or other services. We are not responsible for the privacy practices or content of external websites.

Please review the privacy policies of third-party websites before providing personal information to them.

Third-Party Service Providers

We may use third-party services to provide and improve the website and services, including:

  • Acuity Scheduling / Squarespace for appointment booking
  • Stripe or Acuity Payments for payment processing
  • Email marketing or newsletter providers for mailing list management
  • Cookiebot for cookie consent management
  • Website hosting, security and analytics providers where applicable

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

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